Frequently Asked Questions
Everything you need to know about bringing tranquility to your home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
How do you ensure fragile items arrive safely?
We use premium, eco-friendly protective packaging and double-boxing techniques specifically designed for ceramics and glassware to minimize the risk of breakage during transit.
What is your return policy for furniture and textiles?
We offer a 30-day return window for most items in their original condition. Please note that for hygiene reasons, textiles such as bedding and towels must be unopened and unused.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your products sustainably sourced?
The Monastery Store is committed to ethical sourcing. We partner with artisans who use sustainable materials and fair-trade practices to create high-quality, long-lasting home goods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.